Refund Policy

Go BIG Lacrosse Returns Policy

We issue refunds and program credits.

Returns

Any order that is filled correctly are not subject to refunds exchanges or substitions. Clothing is custom made specific to the customer. Only orders that have been filled incorrectly will be, replaced and shipped at no cost to the customer or given a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.
Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment the same day of the approval..
Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gobiglacrosse@gmail.com.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at richklares@gobig-sports.com and send your item to: Go BIG Lacrosse (attn. Rich Klares) 4794 Dumfries Road,Catlett VA 20119 United States.

Shipping

To return your product, you should mail your product to: Go BIG Lacrosse (attn. Rich Klares) 4794 Dumfries Road,Catlett VA 20119  United States.

Program Refunds:
In the event a player can not attend a program , a full refund or a program credit , minus the credit card processing fees  is we have not started the program.
If a program has begun, no refunds will be given. Program credits will be given for a future program, minus the the credit card processing for the original program.

If you have further questions Please call Rich Klares 703-405-1466. richklares@gobig-sports.com